Shipping policy
Every Chames order is finished by hand in small runs, then packed with the same care that goes into the tea itself. Here's how your order makes its way to you.
Where we deliver
We currently deliver across South Africa.
Processing your order
Orders are processed within 2 business days of payment being confirmed. Because everything is hand-finished in small runs, occasionally a blend needs a little longer — if there's any delay, we'll let you know.
Orders placed over weekends or public holidays are processed on the next business day.
Delivery timeframes
Once dispatched, you can expect your order within:
- Main centres: 3 business days
- Regional and outlying areas: 5 business days
These are estimates from our courier partner and aren't guaranteed, though we'll always do our best to keep things moving.
Delivery costs
- A flat delivery fee of R65 applies to all orders.
- Delivery is free on orders over R600.
Your delivery cost is calculated and shown at checkout before you pay.
Tracking your order
Once your order is on its way, we'll email you a tracking number so you can follow its journey to your door.
Addresses and failed deliveries
Please double-check your delivery address at checkout. We can't take responsibility for orders delayed or lost due to an incorrect or incomplete address.
If a delivery can't be completed — for example, no one is available to receive it — the courier will follow their standard re-delivery process. Any additional fees for re-delivery may be for your account.
Something not right?
If your order arrives damaged, or hasn't arrived within the expected time, please reach out at info@chamescollection.com with your order number and we'll put it right. See our Refund Policy for more information.